AI YAI YAI! — Look what AI is doing to business

REAL BUSINESSES. REAL AI TRANSFORMATIONS.

AI is changing
business. Fast.

See how real companies around the world are using AI to transform how they work — and explore what might be possible in your market.

Explore Cases View Trends
Shafer Services
Customer Service · United States

A plumbing & HVAC firm replaced voicemail with an AI receptionist

+80%
reported increase in bookings vs voicemail
Read case
88 VERIFIED CASES ✦43 INDUSTRIES ✦24 COUNTRIES ✦EVIDENCE FIRST ✦REAL SOURCES ONLY ✦88 VERIFIED CASES ✦43 INDUSTRIES ✦24 COUNTRIES ✦EVIDENCE FIRST ✦REAL SOURCES ONLY ✦

Featured Transformations

Klarna
Financial Services

Klarna's AI assistant handles two-thirds of customer service chats

Klarna deployed an OpenAI-powered assistant that took over the majority of its customer service conversations within weeks of launch.

Klarna
Sweden
John Deere
Agriculture

John Deere uses AI vision to cut herbicide use as crops are sprayed

John Deere's See & Spray uses cameras and computer vision to identify individual weeds and spray only where needed, instead of blanketing entire fields.

John Deere
United States
Sandvik
Manufacturing

Sandvik gives factory workers an AI copilot — and reports productivity gains of up to 30%

Sandvik built an AI assistant that gives manufacturing employees instant, natural-language access to decades of technical documentation and product knowledge.

Sandvik
Sweden

Latest Transformations

AlbertsonsRetail CPG

Albertsons Boosts Profit by $200M with SymphonyAI's Retail AI for Merchandising

Albertsons, the second-largest supermarket chain in North America, implemented SymphonyAI's CINDE retail AI across its category management, pricing, and promotion planning. This deployment helped turn fragmented data into faster, more confident merchandising decisions, resulting in substantial financial gains and improved product availability.

$200MIncremental profit
Albertsons ·
ThumbtackHome services marketplace

Why Thumbtack Chose Maven AGI: A Q&A on Investing in Agent-Based CX

Thumbtack partnered with Maven AGI to revolutionize its customer experience, moving beyond traditional chatbots to advanced AI agents. This transformation resulted in more human-like and effective customer interactions, leading to a significant increase in customer satisfaction.

15%+ betterInternal CSAT assessment comparing Maven's AI agents against top players in the space.
Thumbtack · US
CheckCustomer Service

Check Achieves 85% AI Accuracy in Sensitive Payroll Support with Maven AGI

Check, a leader in API payroll infrastructure, integrated Maven AGI's AI chat agent to handle complex customer support inquiries. This AI agent achieved an 85% accuracy rate in answering sensitive payroll questions, significantly improving customer support efficiency and enabling continuous knowledge base refinement.

85%Accuracy rate for the AI chat agent.
Check ·
Digital.aiSoftware

Digital.ai Unifies Fragmented Support with AI, Empowering Engineers and Customers

Digital.ai, a company grown through acquisitions, faced challenges with support engineers searching across six disparate knowledge bases. By integrating Maven AGI, they unified their support knowledge, first internally then for customers, streamlining answer retrieval and improving service.

Digital.ai ·
Digital.aiSoftware

Six Products, One Support Team, Zero Wasted Searches

Digital.ai, a company grown through acquisitions, faced challenges with its support team navigating six disparate product knowledge bases. They adopted Maven AGI to unify search capabilities internally, enabling engineers to find answers efficiently without context-switching. This successful internal deployment led to a customer-facing AI agent, improving service delivery by allowing customers direct access to a comprehensive, AI-powered knowledge base.

Zero Wasted SearchesThe support team's problem was engineers spending more time searching than solving across six distinct knowledge bases. This was resolved by the AI consolidating search, leading to a state of 'zero wasted searches'.
Digital.ai ·
ClioLegal Technology

How Clio Future-Proofs Support and Autonomously Resolves 60% More Tickets With Maven AGI

Clio, a legal technology company, adopted Maven AGI to transform its customer support operations. This implementation allowed Clio to future-proof its support system and autonomously resolve 60% more customer tickets.

60%More tickets autonomously resolved
Clio ·
Suffolk ConstructionConstruction

How ALICE helped Suffolk Construction to Optimize Key Milestones on a Life Sciences Project

Suffolk Construction leveraged ALICE's AI platform to optimize project schedules for a critical life sciences development, addressing unforeseen delays. The AI enabled the identification of resequencing opportunities and targeted productivity gains, ultimately recovering 42 days of lost time.

42 daysrecovered from project delays
Suffolk Construction · USA
Align JVInfrastructure

Align JV optimizes HS2's Colne Valley viaduct construction sequencing and resources with ALICE

Align JV, a consortium of major contractors, leveraged Alice Technologies' AI platform to optimize the construction schedule for the HS2 Colne Valley viaduct. This AI-powered analysis allowed them to rapidly test schedule assumptions and identify significant efficiencies in sequencing and resource allocation.

more than four monthsof savings on the finishes work
Align JV · United Kingdom
Ananda Development PLCConstruction

ALICE Technologies Helps Ananda Slash Project Costs

Ananda Development PLC, a major residential property developer in Thailand, utilized ALICE Technologies' computational AI to optimize the planning and execution of its Elio Del Nest high-rise project. This AI-driven approach allowed Ananda to explore various construction scenarios and challenge conventional assumptions, leading to significant efficiencies.

32%project cost reduction
Ananda Development PLC · Thailand
AF GruppenConstruction

ALICE Helps AF Gruppen Reduce Project Duration by 18% and Costs by 30%

Norwegian construction giant AF Gruppen utilized ALICE, an AI-powered platform, to optimize the planning for a $560 million mid-rise residential project. This allowed them to dramatically cut project duration by 18% and reduce overall costs by 30% compared to their initial schedule.

18% reduction in project duration, 30% reduction in costsOn a USD 560 million mid-rise residential project in Oslo, Norway, reducing duration from 500 days to 396 days.
AF Gruppen · Norway
ImpleniaLogistics & Transport

Implenia Accelerates Offshore Wind Farm Planning by 10x with ALICE AI

Implenia, a leading construction firm, utilized ALICE Technologies' AI software to revolutionize the planning and site selection for an offshore wind farm's concrete foundation production in Norway. This AI-driven solution allowed Implenia to explore numerous scenarios and optimize construction processes, resulting in a ten times faster planning phase.

10 times fasterplanning process
Implenia · Norway
Reta Engenharia (now part of AFRY)Construction

Reta Engenharia Achieves New Efficiencies in Mining Project Planning with ALICE's AI-Powered Generative Scheduling

Reta Engenharia leveraged ALICE's AI-powered generative construction scheduling to optimize the planning of one of Brazil's largest nickel and cobalt mining complexes. This partnership allowed them to simulate numerous construction scenarios, resulting in significant reductions in labor and equipment idle time, and dramatically faster project planning processes during the Front-End Loading stages.

50% fasteranalysis and generation of scenarios
Reta Engenharia (now part of AFRY) · Brazil
IntelliSense.ioManufacturing

What Are AI Agents for Mining?

IntelliSense.io has developed advanced AI agents for the mining industry, leveraging generative AI and natural language interfaces to enable autonomous decision-making and complex task execution. These agents, part of their brains.app platform, are applied in areas like flotation optimization to improve efficiency, stability, and recovery in dynamic operational environments.

IntelliSense.io ·
EnumerateCustomer Service

How Enumerate Delivers Top-Notch Support With a 91% Resolution Rate, Powered by Maven AGI

Enumerate, a community management software company, transformed its customer support operations by integrating Maven AGI's AI Copilot and Agent Maven™. This led to significant improvements in efficiency, customer satisfaction, and a high resolution rate by automating research and providing 24/7 self-service options.

91%Resolution Rate
Enumerate ·
K1xCustomer Service

AI-Powered Support Glow Up: How K1x Achieved a 500% Higher Ticket Resolution Rate with Maven AGI

K1x, a company experiencing rapid growth and serving over 40,000 organizations, transformed its customer support by implementing Maven AGI's Agent Maven™ conversational AI. This AI solution now resolves 80% of support tickets almost instantly, freeing human agents for more complex tasks and allowing the company to scale support without increasing headcount.

80%of tickets resolved by Agent Maven™, almost always under three minutes
K1x ·
RhoFintech

How Rho is Revolutionizing Fintech Support with Maven AGI

Rho, a fintech company serving startups, SMBs, and mid-sized companies, adopted Maven AGI’s AI Copilot to optimize its customer support operations. This implementation allowed Rho to automate routine inquiries and empower agents with real-time, context-rich information, transforming their service delivery model.

95% CSATMaintained 95% CSAT while supporting a 12% increase in monthly contacts and adding capacity for high complexity investigations without increasing headcount.
Rho ·
AdobeSoftware

Adobe's Journey to Generative AI Leadership Using AWS

Adobe leveraged AWS services to train its Firefly family of generative AI models, integrating them into flagship creative software products like Photoshop, Illustrator, and Adobe Express. This enabled them to achieve generative AI leadership, launching new AI-powered features and products within nine months and scaling model training by 20x.

9 months; 20xto launch its Firefly family of generative AI models; scale up in model training achieved for enterprise scaling
Adobe ·
UberLogistics & Transport

How Uber Saved 140,000 Hours Monthly Using Generative AI Agents

Uber's operations team faced significant productivity loss from manually composing 1.2 million data queries monthly, each taking 10 minutes. They developed QueryGPT, an internal Generative AI solution using GPT-4, which automates SQL query generation from natural language prompts, leading to a savings of 140,000 hours monthly across the organization.

140,000 hours savedmonthly, across its operations organization
Uber ·
Aerospace

Compliance Unlocked: How an Aerospace Leader Saved 200+ Hours per Month with Generative AI

A Fortune 500 aerospace leader used a Generative AI automation solution from LTIMindtree to streamline the creation of Tables of Compliance (TOCs). This automation, involving intelligent document processing and AI-driven compliance evaluation, dramatically improved efficiency and accuracy. The client saved over 200 hours of manual effort per month and reduced TOC generation time from days to hours, enhancing agility and customer responsiveness.

200 hoursper month of manual effort saved
·
Cubby ConstructionConstruction

Cubby Construction Scales up Family Business with Gather Record Management System

Cubby Construction, a £30 million family-run contractor, transitioned from paper diaries to Gather's digital record management system over 18 months. This transformation allowed them to manage 200+ monthly site records, reduce planning and record completion times, and complete complex NEC4 variance analysis in hours instead of months using the platform's advanced capabilities.

Hours not monthsfor commercial analysis and change management, specifically NEC4 Clause 60.1 variance analysis
Cubby Construction · United Kingdom
ShopifyE-commerce

Shopify builds on Google Cloud’s foundation to dream up what’s next for shoppers and sellers

Shopify has transformed its merchant support and e-commerce model by integrating AI, building the Sidekick AI-powered assistant on Google Cloud’s Gemini Enterprise Agent Platform. This provides 24/7 conversational assistance for entrepreneurs, helping them with business decisions, task execution, and growth opportunities. Additionally, Shopify co-created the Universal Commerce Protocol (UCP) to establish an open standard for agentic commerce, enabling AI interactions to translate into instant sales.

24/7 coveragefor merchant assistance
Shopify ·
LiveRampHealthcare

LiveRamp boosts developer productivity and SLA efficiency with AI automation on Google Cloud

LiveRamp implemented an AI-powered automation solution on Google Cloud to streamline its operational center tasks, tackling issues like manual ticket routing and frequent repetitive queries. This transformation involved using Gemini models for Jira ticket assignment and an AI Slack bot for real-time answers, significantly enhancing developer productivity and improving SLA attainment.

435%year-over-year increase in operational center hours saved
LiveRamp · United States
EverllenceIndustrial Solutions

Answering Technical Queries in Less than a Minute with Custom Chatbot

Everllence, a German provider of industrial solutions, developed a custom generative AI chatbot using Amazon Bedrock to assist maritime engineers with troubleshooting and maintenance. The chatbot can scan millions of documents and real-time data to answer complex queries in less than a minute, significantly improving field support.

1 minute or lessto respond queries
Everllence · Germany
GE HealthcareAgriculture

GE Healthcare Drives Better Outcomes With Machine Learning

GE Healthcare has integrated machine learning into its operations to significantly improve patient care. By using data mining platforms to analyze patient records and developing predictive algorithms, the company can now anticipate post-discharge complications and enhance the overall quality of care.

Better patient outcomesDriven by machine learning applications that analyze patient records and predict complications.
GE Healthcare ·
GenentechBiotechnology

Genentech leverages generative AI to get lifesaving medicines to patients faster

Genentech deployed a generative AI system, gRED Research Agent, built on Amazon Bedrock Agents, to automate the laborious process of biomarker identification and validation. This system transforms research tasks that once took weeks into minutes, significantly accelerating drug discovery.

43,000 hoursof manual effort in biomarker validation across therapeutic areas, reduced from weeks to minutes per task.
Genentech ·
EngineSoftware & Technology

Engine accelerates AI agent development on the Salesforce Platform

Engine, a $2.1 billion travel platform, leveraged the Salesforce Platform to dramatically accelerate the development and deployment of AI agents. They reduced the time to build their first AI agent, Eva, from months to just 12 days, and significantly improved testing and integration processes for subsequent agents.

12 daysto develop their first AI agent, down from months; second agent took days instead of weeks; testing reduced from days to hours; complex integrations reduced from weeks to days; 50% of chat requests resolved agentically
Engine ·
BionicBusiness Services

The hard yards of enterprise AI: What it really takes to make it work.

Bionic, a company serving over 200,000 small businesses in the U.K., deployed Salesforce's AI agents, named Agentforce, to automate handling routine customer requests and enhance operational efficiency. This initiative freed human agents to focus on complex, high-value interactions, while also introducing an AI 'Wingman' to provide real-time support and quality assurance to their customer representatives.

30%Percentage of total customer needs that could be met entirely by AI agents without human intervention (calculated as 50% of needs met agentically, and 60% of those not needing a human in the loop).
Bionic · U.K.
ArtefactBanking

Generative AI, providing enhanced customer insight

Artefact, a French AI and data solutions company, successfully implemented a generative AI tool for a major French bank, leveraging IBM watsonx.ai. This solution creates intelligent avatars representing customer segments, allowing bank professionals to interactively gain crucial insights into consumer habits in a secure and compliant manner.

One monthThe demonstrator was developed by Artefact in just one month. Each cluster is made up of personas representing 2 to 3 million real customers.
Artefact · France
Capital Bank of JordanFinancial Services

Delivering more personalized banking with a modernized data infrastructure

Capital Bank of Jordan, a rapidly growing regional bank, leveraged IBM Cloud Pak for Data and Watson Machine Learning to build an infrastructure for predictive decision-making. This enabled their data scientists to analyze vast amounts of customer data, predict behavior patterns, and understand product demand, facilitating more personalized banking experiences.

Capital Bank of Jordan · Jordan
HSBCFinancial Services

Master the data. Master the market.

HSBC leveraged AI to create a new financial product, the AI Powered US Equity Index (AiPEX), designed to identify high-growth stocks by analyzing vast amounts of structured and unstructured data beyond human capacity. This initiative has been highly successful, generating over $2 billion in sales and enabling AiPEX to outperform the S&P 500 by 123% over the last decade.

USD 2 billion; 123%Sales linked to AiPEX; AiPEX outperformed S&P 500 over 10 years
HSBC · USA
MOL GroupMarketing & Media

MOL Group fuels revenue and loyalty with AI-powered hyper-personalized marketing

MOL Group, an integrated oil and gas company, transitioned from rule-based marketing to an AI-driven, hyper-personalization model using IBM watsonx.ai and Salesforce. This transformation enables the company to automatically deliver tailored offers and content to customers, significantly boosting digital engagement and loyalty. The initiative has resulted in a substantial revenue uplift and improved customer satisfaction across its retail network.

15% – 30%average revenue uplift through enhanced digital engagement among customers using the app.
MOL Group · Hungary
PenskeTransportation

Penske Boosts Operational Efficiency with Generative AI on Snowflake

Penske, a leader in the transportation industry, has implemented generative AI using Snowflake Cortex across its operations. This integration is designed to significantly enhance operational excellence and drive efficiency within their services.

Penske ·
Mandai Wildlife GroupTravel & Hospitality

Mandai Wildlife Group Accelerates Animal Care through Snowflake CoWork and Cortex AI

Mandai Wildlife Group has implemented Snowflake's CoWork and Cortex AI to significantly improve the speed of its animal care operations. This integration has resulted in a more efficient approach to managing the welfare of the animals under its care.

Mandai Wildlife Group ·
Shriram Properties LimitedReal Estate Development

Pioneering AI-powered automation transformation in Real Estate

Shriram Properties, a leading Indian real estate developer, implemented UiPath's AI-powered automation platform, including intelligent document processing (IDP), to revolutionize its operational framework. This initiative addressed long-standing back-office challenges in finance, HR, and supply chain, streamlining workflows and enhancing strategic agility across the business.

99%data accuracy, ensuring error-free records and compliance
Shriram Properties Limited · India
Avison YoungConsulting

How Avison Young Uses Robots to Predict the Future

Avison Young, a commercial real estate services firm, leveraged the UiPath Business Automation Platform to automate its extensive data cleaning and integration processes. This transformation freed its data scientists from manual tasks, allowing them to focus on high-value analytics and provide deeper insights into client real estate portfolios.

60%Time reclaimed from “janitorial data” work
Avison Young · Canada
HM Land RegistryPublic Sector

RPA Becomes a Hot Property with HM Land Registry

HM Land Registry, a UK government department, implemented Robotic Process Automation (RPA) using UiPath to automate mundane administrative tasks. This transformation freed up case workers from repetitive duties, such as sending reminder letters and checking application lists, significantly improving operational efficiency and customer service levels.

290 hourssaved per week
HM Land Registry · UK
HUB InternationalInsurance

AI supports ‘extreme growth’ at HUB International

HUB International, a major insurance broker, used UiPath's automation and AI platform, including generative AI and specialized AI, to radically streamline operations across various business lines. This transformation significantly improved data processing, reduced costs, and decreased reliance on third-party vendors, crucial for integrating its numerous annual acquisitions.

60processes transformed across multiple lines of business
HUB International ·
Sunway GroupBanking

Harnessing the Power of Intelligent Automation for AI-Enabled Transformation

Sunway Group, a large Malaysian conglomerate, deployed Intelligent Automation (IA) across 13 business divisions to streamline operations and become an AI-fueled organization. This transformation, supported by Deloitte and UiPath, automated 35 high-value processes and created an internal Center of Excellence (CoE).

30%reduction in processing time
Sunway Group · Malaysia
HDIInsurance

From RPA to Test Automation: HDI Trusts in UiPath

HDI implemented Robotic Process Automation (RPA) and deployed software robots to automate manual tasks, achieving high automation rates. The company also integrated test automation into its processes.

92%automation rates
HDI ·
KlarnaFinancial Services

Klarna reduces Time to Resolution by 10X with ElevenAgents

Klarna, a global fintech company, has integrated ElevenLabs' AI-powered ElevenAgents to bolster its customer support operations. This adoption led to a remarkable tenfold reduction in the time it takes to resolve customer queries.

10XReduction in Time to Resolution
Klarna ·
WHOOPCustomer Service

From question to checkout: How Fin’s support helps WHOOP convert buyers

WHOOP, a wearable technology company, deployed Intercom's Fin AI Agent to manage a critical spike in prospective customer conversations ahead of a major product launch. This AI solution provided 24/7 pre-purchase support, resolving up to 84% of inbound questions and significantly increasing sales attributed to the team.

~130%increase in attributed sales
WHOOP · USA
Americana FoodsFood & Beverage

Beam x Americana: Building a finance team around an AI Agent

Americana Foods, a large regional food company, deployed an AI agent named Anova to automate repetitive finance tasks like flash reporting and variance analysis. This transformation reclaimed 728 hours of analyst time annually, enabling the finance team to shift from data assembly to strategic analysis and advisory roles.

728 hourssaved per year (18 weeks of analyst time reclaimed)
Americana Foods ·
Quench.aiSoftware & Technology

AI-Native Startup Quench.ai Slashes Debugging Tool Development Time by 85% with Gemini 2.5

Quench.ai, an AI-native startup focused on workplace productivity, leveraged Google Cloud's Gemini 2.5 and Cloud Run to dramatically accelerate its internal development processes. By using AI to design and deploy a custom debugging tool, the company reduced the development time by an impressive 85%, freeing engineers to focus on core product innovation.

85%reduction in time to develop and deploy debugging tool
Quench.ai ·
PhagosHealthcare

Phagos is using generative AI to change the way infectious diseases are treated

Phagos is transforming the treatment of infectious diseases by harnessing bacteriophages, nature's bacteria-killing viruses. Utilizing generative AI and AWS technologies, the company decodes massive genomic datasets to develop customized treatments at an unprecedented speed.

2 monthscompared to the 10+ years that traditional antibiotic development requires
Phagos ·
ITNT Media GroupE-commerce

How ITNT Media Group runs an AI driven business on n8n

ITNT Media Group transformed from a traditional marketing agency into an AI marketing solutions provider by leveraging n8n to orchestrate AI models and automate processes. This strategic shift enabled them to develop new AI-powered products like Maato, which boosted an e-commerce client's monthly revenue by 20% within four months.

20%increase in monthly revenue for an e-commerce customer ('Tara-M') after implementing Maato's n8n-powered workflows.
ITNT Media Group · Germany
HuelOther

Huel Fosters AI-First Culture by Integrating AI Tools with n8n

Huel leveraged n8n to integrate powerful AI tools like ChatGPT and Claude directly into their operational workflows. This strategic move allowed them to safely and controllably incorporate artificial intelligence across their organization, fostering an 'AI-first company culture.'

Huel ·
TUP GmbH & Co. KGSoftware Development

TUP automates HR & Knowledge Access with n8n and AI, saving 26 hours in a month

TUP, a software development company with 160 employees, leveraged n8n and AI to automate internal HR workflows and improve knowledge access. This transformation saved 26 administrative hours in the last 30 days and fostered a new, proactive approach to automation within the company.

26 hoursof work saved in the last 30 days, across 1,282 executions with a 0.94% failure rate.
TUP GmbH & Co. KG ·
Formula BotData Analytics

Solo Founder Scales AI Data Platform with Low-Code Orchestration, Unlocking Enterprise Growth

Formula Bot, an AI-powered data analytics platform, struggled with custom code, slow data connector development, and API timeouts as a solo founder. By adopting n8n as its core backend orchestration engine, Formula Bot dramatically accelerated connector development, bypassed technical limitations, and enabled rapid expansion into enterprise markets.

Connector development reduced from ~1 week to ~1.5 daysThe time required to develop a new data connector was reduced by over 70%, from approximately 5 working days to 1.5 days. The solo founder also saved 20 to 30 hours per month, equivalent to hundreds of hours annually. Additionally, workflow execution time limits were extended from Bubble's constraints to allow up to 10 minutes for complex AI processes.
Formula Bot ·
EngineCustomer Service

Engine scales its modern travel platform with AI-powered agents, automating customer service and accelerating development

Engine, a modern travel platform for small and medium businesses, leveraged Salesforce AI agents to transform its operations. They deployed Agentforce for customer service to handle end-to-end requests and resolve 50% of chat inquiries, while Slackbot boosted internal productivity across 85% of employees. The company also drastically cut AI agent development time from months to just 12 days.

50%of chat inquiries resolved by Agentforce
Engine ·
Assisto TechnologiesSoftware & Technology

Smarter conversations, happier customers: Assisto Technologies’ iAssist integrates with watsonx.ai to streamline call analysis and boost customer satisfaction

Assisto Technologies enhanced its iAssist conversational AI platform by integrating IBM watsonx.ai and Granite LLMs to handle complex, code-mixed multilingual customer calls. This transformation resulted in significant operational efficiencies and improved customer experiences through real-time analysis and automation.

60%–70%reduction in time spent on manual transcription
Assisto Technologies · India
Smallholder farmers (supported by Liquid Prep)Agriculture

Transforming small farming with open-source, AI-powered connected edge solutions

Smallholder farmers are leveraging the open-source Liquid Prep app, developed with IBM technology and hosted by the Linux Foundation, to optimize water usage. This AI-powered solution analyzes soil, weather, and crop data to provide intelligent watering guidance directly to farmers.

Smallholder farmers (supported by Liquid Prep) · US
77x World production companyMedia & Entertainment

Luka Dončić's AI version powered by ElevenLabs voice technology

Luka Dončić's production company, 77x World, partnered with ElevenLabs to create an AI-powered voice clone, Luk.AI. This AI voice accurately reproduces Luka's speaking style and can speak multiple languages, enabling the creation of new media and fan engagement experiences globally, exemplified by a campaign with Nike's Jordan brand.

77x World production company ·
ClaySoftware & Technology

Transparency and trust: Why Clay chose Fin

Clay, a go-to-market development platform, scaled its customer support significantly by implementing Intercom's AI agent, Fin. Fin now manages approximately 7,000 support tickets per month across multiple channels, getting involved in 90% of conversations and resolving up to 50% of them, which has reduced customer wait times and team stress.

Up to 50%Fin resolution rate
Clay ·
3CommasFinancial Services

3Commas used Intercom to unify customer communications and create stellar experiences at scale

Crypto trading platform 3Commas transformed its customer support by adopting Intercom's automation, including Custom Bots and Resolution Bot, to handle its growing customer base. This shift enabled 95% of customers to self-serve their support queries and increased their Trustpilot rating by a full star, all while avoiding the need to hire additional support staff.

95%of customers resolve their support query through the help center and automation
3Commas · Estonia
A busy consumer product manufacturerManufacturing

Case Study: Manufacturer uses AI to boost capacity use and revenues

A consumer product manufacturer struggling with downtime and variable production quality leveraged AI to reorganize its workflows. This transformation involved AI-driven data processing, real-time dashboards, and computer vision for quality control.

15-20%improvement in capacity utilization and revenues
A busy consumer product manufacturer ·
MONY GroupFinancial Services

Financial Services Giant Boosts Customer Support with AI, Achieving 64% Query Resolution

MONY Group, a leader in UK financial technology, implemented Intercom's Fin AI agent to transform its customer support operations, previously overwhelmed by over 25,000 monthly conversations. The AI agent now resolves 64% of queries across chat and email, enhancing efficiency and compliance in a regulated environment.

64%resolution rate for customer queries
MONY Group · UK
GammaSoftware & Technology

Scaling smarter: How Gamma supports 50M users with 20 agents and Fin

Gamma, an AI-powered presentation app with 50 million users, struggled with surging support volumes, long wait times, and low CSAT. By implementing Fin, an AI customer agent from Intercom, Gamma dramatically reduced manual handling from 94% to 24%, resolving 75% of monthly conversations and improving CSAT from 69% to 84% with a lean team of 20 agents.

Reduced manual handling from 94% to 24%for inbound support conversations
Gamma ·
Strabag SEConstruction

Strabag SE builds a risk management solution to improve efficiency using Microsoft Intelligent Data Platform

Strabag SE, a global construction company, partnered with Microsoft to build a Data Science Hub to centralize decentralized data and leverage it for insights. This initiative led to the development of an AI-based risk management solution that uses algorithms to pinpoint at-risk construction projects, resulting in significant time and cost savings.

Strabag SE · Austria
HospitableCustomer Service

Hospitable uses Intercom’s AI-powered chatbot Fin to delight customers with lightning-fast support

Hospitable, a short-term rental management software company, deployed Intercom's AI-powered chatbot, Fin, to tackle a growing backlog of customer support queries. This integration allowed them to provide 24/7 support, significantly reduce response times, and scale operations without the need for increased headcount.

30%of all inbound queries Fin interacts with are resolved by the AI chatbot.
Hospitable · United States
JukeboxRetail & Ecommerce

How Jukebox delivers instant buyer support at scale with Fin

Jukebox, a fast-growing global ecommerce printing company, struggled to keep up with surging customer support volumes during peak seasons using their legacy system. By implementing Intercom's AI agent Fin, they transformed their customer service, automating a significant portion of queries and improving overall customer experience.

Up to 65%Fin resolution rate
Jukebox ·
AI21 LabsSoftware & Technology

AI21 Labs automates 82% of its customer support thanks to Intercom’s bots and automation

AI21 Labs, an AI-native startup, significantly transformed its customer support by implementing Intercom's AI bots and automation. This shift from manual responses has led to an impressive 82% support automation efficiency and a 39% reduction in average response time.

82%rate of automated resolution (ROAR) for customer support
AI21 Labs · Israel
PitchSoftware & Technology

Pitch achieves up to 100% CSAT using Intercom

Presentation software company Pitch transformed its customer support using Intercom's platform, including AI-powered bots and automation, to handle significant growth. This enabled Pitch to achieve up to 100% CSAT and reduce direct support contacts by empowering customers with self-serve options, freeing up their small support team.

Up to 100%CSAT (Customer Satisfaction)
Pitch · Germany
Industrialized Construction Group (ICG)Construction Consulting

ICG cuts proposal response time by 80% with Microsoft 365 Copilot

Industrialized Construction Group (ICG), a small startup, leveraged Microsoft 365 Copilot to streamline critical business processes across marketing, sales, HR, and accounting. This allowed the lean team to cut proposal response time by 80%, avoid an estimated $500,000 in programming services, and boost gross margins by 20%, empowering them to "punch above their weight."

80% Fasterproposal response time
Industrialized Construction Group (ICG) ·
NightCafe StudioConstruction

NightCafe Studio scales AI art platform to 1 billion images generated with a small team

AI-native NightCafe Studio leveraged Google Cloud's managed services to scale its generative AI art platform from thousands to millions of requests monthly, resulting in over 1 billion images generated by 25 million users. This allowed a small engineering team of four to manage massive growth and integrate advanced AI capabilities without the need for dedicated infrastructure or DevOps resources.

Over 1 billion images generatedby 25 million users, with the platform scaling from thousands to millions of requests and AI generations monthly, managed by a small team of four engineers.
NightCafe Studio ·
GamatauriBeverage Wholesale

How beverage wholesaler Gamatauri added $200k in revenue by building its ERP on Hercules

Gamatauri, a Brazilian beverage wholesaler, leveraged Hercules to build a custom ERP, implementing dynamic pricing across 700+ products which led to a 49% increase in sales and $200k in added annual revenue. The company is also developing AI assistants to automate WhatsApp sales, customer support, and supplier purchasing, saving hundreds of hours monthly and positioning the solution for future B2B SaaS expansion.

$200k, 49%added in annualized revenue, higher store sales
Gamatauri · Brazil
Helixon Law FirmLaw firm

How Helixon Law Firm saved 100s of hours a month and increased client close rates by 30%

Helixon Law Firm, a military law firm, leveraged the Hercules no-code platform to automate numerous processes, including client proposals and internal case preparation, with evidence of AI-powered drafting. This transformation led to a 30% increase in client close rates, saved hundreds of hours monthly, and replaced expensive third-party software, demonstrating a significant impact on efficiency and revenue.

30%higher close rate
Helixon Law Firm · USA
ATOM TechnologyiGaming

ATOM Technology Leverages AI to Launch $30M Casino Empire in Weeks with 1.5 Staff

ATOM Technology, an iGaming company, used Hercules' AI-powered platform to drastically transform its online casino operations, reducing development time from 18 months and $230,000 to just weeks, run by a single person. This enabled them to launch six casino brands, now generating $1M monthly deposits and on track for $30M annualized, by automating complex processes like customer support, regulatory compliance, and bank integrations with AI.

$30Mannualized deposits, on track to achieve within 12 months
ATOM Technology ·
Sharp & Sharp Certified SeedAgriculture

South Carolina Seed Farm Digitizes Decades of Data and Boosts Real-Time Operations with ChatGPT

Sharp & Sharp Certified Seed, a multi-generational family farm, transformed its operations by digitizing decades of handwritten crop ledgers with ChatGPT, making historical data instantly accessible. The farm now leverages ChatGPT for real-time troubleshooting, logging field work, and making quicker, more confident decisions, significantly streamlining daily tasks.

Sharp & Sharp Certified Seed · USA
SandvikManufacturing

Sandvik gives factory workers an AI copilot — and reports productivity gains of up to 30%

Sandvik built an AI assistant that gives manufacturing employees instant, natural-language access to decades of technical documentation and product knowledge.

UP TO 30%reported productivity improvement
Sandvik · Sweden
KlarnaFinancial Services

Klarna's AI assistant handles two-thirds of customer service chats

Klarna deployed an OpenAI-powered assistant that took over the majority of its customer service conversations within weeks of launch.

700 AGENTSequivalent workload reported in month one
Klarna · Sweden
John DeereAgriculture

John Deere uses AI vision to cut herbicide use as crops are sprayed

John Deere's See & Spray uses cameras and computer vision to identify individual weeds and spray only where needed, instead of blanketing entire fields.

59%average reported herbicide saving (2024 season)
John Deere · United States
Shafer ServicesCustomer Service

A plumbing & HVAC firm replaced voicemail with an AI receptionist

Shafer Services swapped after-hours voicemail for an AI voice agent that answers calls and books jobs — capturing work that used to slip away.

+80%reported increase in bookings vs voicemail
Shafer Services · United States
A&O ShearmanLegal

A global law firm cut contract review time using legal AI

A&O Shearman became the first law firm to deploy Harvey firm-wide, then co-built a contract tool now used daily by around 2,000 lawyers.

30%reported reduction in contract review time
A&O Shearman · United Kingdom
The Permanente Medical GroupHealthcare

Ambient AI scribes gave doctors thousands of hours back

The Permanente Medical Group rolled out ambient AI that listens to visits and drafts the clinical note, cutting documentation burden.

15,700 HRSdocumentation time reported saved in one year
The Permanente Medical Group · United States
FairPrice GroupRetail

Singapore's biggest grocer cut ad creation from days to minutes

FairPrice Group deployed AI agents across marketing, storefront and staff tools in its 'Store of Tomorrow' programme.

10×reported faster marketing creative production
FairPrice Group · Singapore
Kraft HeinzConsumer Goods

Kraft Heinz cut new-product content from 8 weeks to 8 hours

Kraft Heinz built a generative AI platform to compress product content and concept development.

8 WKS → 8 HRSreported new-product content development time
Kraft Heinz · United States
ElancoAnimal Health

A homegrown AI agent saved Elanco $2.3m in year one

Elanco built a Gemini-based internal agent to take routine work off employees.

$2.3Mreported first-year savings
Elanco · United States
MarsConsumer Goods

Mars cut global campaign timelines from months to days

Mars rolled agentic AI out to tens of thousands of employees to speed up marketing.

MONTHS → DAYSreported global campaign creation timeline
Mars · Global
Rolls-RoyceAerospace

Rolls-Royce prevents hundreds of engine disruptions a year with AI

Rolls-Royce treats each engine as an individual asset, using AI and digital twins on live sensor data to predict maintenance before failures.

~400unplanned maintenance events reported prevented per year
Rolls-Royce · United Kingdom
OcadoLogistics

Ocado runs its warehouses on AI digital twins

Ocado mirrors each fulfilment warehouse as a digital twin to test changes and optimise thousands of robots virtually before the real world.

40% LESSreported energy use of newer grid robots
Ocado · United Kingdom
MortensonConstruction

A builder turned past proposals into an AI-searchable asset

Mortenson centralised past proposals, resumes and project profiles into a governed AI environment to draft new bids faster.

8–10 HRSreported saved per person per week
Mortenson · United States
SuffolkConstruction

Suffolk put AI agents in the hands of 1,500 field workers

Suffolk deployed AI agents across its jobsites so field teams can instantly surface RFIs, submittals and drawing revisions.

1,500+field users given AI document agents
Suffolk · United States
Absa GroupBanking

An African bank's AI agent doubled contact-centre productivity

Absa became the first bank in Africa to deploy an agentic AI assistant, 'Abby', for customer guidance and service.

2×reported contact-centre productivity
Absa Group · South Africa
Capitec BankBanking

Capitec cut a six-hour reconciliation to one minute

South Africa's Capitec used Microsoft Copilot and Azure OpenAI to speed up internal work and finance processes.

6 HRS → 1 MINreported reconciliation process time
Capitec Bank · South Africa
ModernaPharmaceuticals

Moderna built 750 internal AI assistants in two months

Moderna adopted ChatGPT Enterprise company-wide and empowered staff to build their own custom GPTs.

750 GPTscustom internal assistants reported built in two months
Moderna · United States
GelatoE-commerce

Gelato saved 120 hours a week automating support triage

The print-on-demand platform used Gemini to triage engineering tickets and categorise support errors.

120 HRS/WKreported manual work saved
Gelato · Norway
PrudentialInsurance

An insurer doubled automated medical claim assessments

Prudential used Google Cloud's MedLM to help automate medical insurance claim reviews while keeping humans in the loop.

2×reported automation rate of claim assessments (early tests)
Prudential · Singapore
IntercomSoftware

Intercom rebuilt its business around an AI agent — and its pricing

Intercom reoriented the company around 'Fin', an AI support agent, and switched from per-seat pricing to charging per resolved conversation.

$100M ARRreported revenue from the AI agent product
Intercom · Ireland

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