A plumbing & HVAC firm replaced voicemail with an AI receptionist
Shafer Services swapped after-hours voicemail for an AI voice agent that answers calls and books jobs — capturing work that used to slip away.
The Business
Shafer Services swapped after-hours voicemail for an AI voice agent that answers calls and books jobs — capturing work that used to slip away.
Shafer Services · Americas · Small–medium business.
Before AI
Calls outside business hours went to voicemail. Many callers simply hung up and called the next company, quietly losing revenue.
What Changed
The firm deployed Hatch Voice AI to answer calls, qualify the job and set appointments automatically — day or night.
The Result
The vendor reports 200–300 calls a month handled and 90+ appointments set per month, with roughly 80% more bookings after switching from voicemail to Voice AI.
Why this matters
The same missed-call problem sits inside almost every trade.
Plumbers, electricians, garages, salons and clinics all lose money to unanswered calls.
An always-on AI that answers, qualifies and books is directly transferable across local service businesses — in almost any market.
Technology Used
Used for:
Source
Results are reported by the identified source/company and have not necessarily been independently verified by AI YAI YAI.
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