How Enumerate Delivers Top-Notch Support With a 91% Resolution Rate, Powered by Maven AGI
Enumerate, a community management software company, transformed its customer support operations by integrating Maven AGI's AI Copilot and Agent Maven™. This led to significant improvements in efficiency, customer satisfaction, and a high resolution rate by automating research and providing 24/7 self-service options.
The Business
Enumerate, a community management software company, transformed its customer support operations by integrating Maven AGI's AI Copilot and Agent Maven™. This led to significant improvements in efficiency, customer satisfaction, and a high resolution rate by automating research and providing 24/7 self-service options.
Enumerate · Not specified, but handles 3,000 tickets/month.
Before AI
Enumerate's support team manually handled 3,000 tickets per month, often having to reference multiple articles and pull customer context, which was time-consuming and limited their bandwidth for customer relationship-building. Prior AI solutions were impersonal and struggled with basic questions.
What Changed
Enumerate deployed Maven AGI's AI Copilot to augment phone and email support, providing instant research assistance, relevant customer context, and suggested on-brand responses. They also implemented Agent Maven™ (Enumerate Assist) for 24/7 customer-facing chat support to handle Tier 0 requests autonomously within the app.
The Result
Enumerate achieved a 91% resolution rate for customer support tickets. 80% of tickets are now resolved by Agent Maven™, almost always in under three minutes. They solved 10x more support tickets compared to their prior AI agent and saw a 6x improvement in AI agent resolution rate, with a Net Promoter Score (NPS) of +40.
Why this matters
AI-powered customer support for enhanced efficiency and satisfaction
Many businesses struggle to manage high volumes of customer inquiries while maintaining service quality and personal touch. By deploying an AI copilot for internal agents and a customer-facing AI agent for self-service, companies can automate repetitive tasks and provide instant, accurate information. This frees up human agents to focus on complex cases and relationship building, leading to significantly higher resolution rates and improved customer loyalty without increasing headcount.
Technology Used
Used for:
Source
Results are reported by the identified source/company and have not necessarily been independently verified by AI YAI YAI.
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