Capitec cut a six-hour reconciliation to one minute
South Africa's Capitec used Microsoft Copilot and Azure OpenAI to speed up internal work and finance processes.
The Business
South Africa's Capitec used Microsoft Copilot and Azure OpenAI to speed up internal work and finance processes.
Capitec Bank · Africa · 15,000+ employees.
Before AI
A specific finance reconciliation process took around six hours, and routine knowledge work was slow.
What Changed
Capitec rolled out Microsoft 365 Copilot and built a finance agent on Azure OpenAI.
The Result
Reported reconciliation process reduced from six hours to one minute, with 80% of staff using the tools saving at least an hour a week.
Why this matters
One process, radically faster.
You don't need to transform everything at once.
Finding a single painful, repetitive process and collapsing it is often the most credible and convincing first step.
Technology Used
Used for:
Source
Results are reported by the identified source/company and have not necessarily been independently verified by AI YAI YAI.
Could this work in your market?
Explore this opportunity in South Africa.
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