Harnessing the Power of Intelligent Automation for AI-Enabled Transformation
Sunway Group, a large Malaysian conglomerate, deployed Intelligent Automation (IA) across 13 business divisions to streamline operations and become an AI-fueled organization. This transformation, supported by Deloitte and UiPath, automated 35 high-value processes and created an internal Center of Excellence (CoE).
The Business
Sunway Group, a large Malaysian conglomerate, deployed Intelligent Automation (IA) across 13 business divisions to streamline operations and become an AI-fueled organization. This transformation, supported by Deloitte and UiPath, automated 35 high-value processes and created an internal Center of Excellence (CoE).
Sunway Group · Asia Pacific & Japan · over 16,000 employees.
Before AI
Operations across 13 business divisions relied on different Enterprise Resource Planning platforms and multiple business applications, leading to optimization challenges.
What Changed
Implemented Intelligent Automation (IA), combining robotic process automation (RPA), Intelligent Character Recognition, natural language processing, machine learning, and Predictive Analytics. Established an internal Center of Excellence (CoE) and IA Operating Model, automating 35 high-value processes.
The Result
35 automated processes, 13 business divisions with streamlined processes, 18 internal IA experts, 30% reduction in processing time, freeing up 25 Full-time equivalent (FTE) of routine effort, and enhanced employee satisfaction.
Why this matters
Building an Internal AI Automation Center for Enterprise-wide Efficiency
This case demonstrates how a large, diversified enterprise can systematically integrate AI and intelligent automation across multiple business units, even with varied legacy systems. By establishing an internal Center of Excellence (CoE) and training its own "Super Jobs" experts, Sunway Group built a sustainable capability for continuous process improvement and innovation. This approach minimizes reliance on external consultants in the long run and fosters an AI-first culture from within. The ability to free up employee time from repetitive tasks allows for redeployment to higher-value activities, leading to increased employee satisfaction and more strategic contributions, a model valuable for any organization looking to scale its AI initiatives.
Technology Used
Used for:
Source
Results are reported by the identified source/company and have not necessarily been independently verified by AI YAI YAI.
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